Using the Site
These Terms & Conditions govern your use of the Handsole website and purchases made through the store. By using the site or placing an order, you agree to these terms and to any policies linked during checkout.
Products & Handmade Variation
Handsole products are handmade or finished in small-batch production. Natural leather may vary in grain, tone, texture, and patina, and small differences between product photography and an individual pair are normal characteristics of natural materials and handcraft.
Construction method, leather, width availability, sole, and other specifications are product-specific and should be described on the applicable product page.
Orders & Acceptance
Submitting an order is an offer to purchase. An order is accepted when Handsole confirms it for fulfillment. We may contact you if information is incomplete, a configuration is unavailable, payment cannot be authorized, or an order requires clarification.
For made-to-order products, production normally begins after the required order and sizing information is confirmed. Current production estimates should be shown on the product, cart, checkout, or order-status experience.
Pricing, Payment & Taxes
Prices are shown in the currency displayed by the store and may change before an order is placed. Applicable shipping charges, taxes, duties, or other charges are shown or calculated as appropriate during checkout. Payment is processed through the payment methods offered by the active WooCommerce payment gateway.
Sizing, Width & Fit
Customers are responsible for reviewing the sizing guidance and providing accurate size, width, measurement, and fit information requested for the selected product. When Handsole provides fit guidance, it is based on the information supplied by the customer and the characteristics of the selected footwear.
The separate Fit Promise and Sizing & Fit pages explain the current fit-support process and should be read before ordering when fit is uncertain.
Production, Shipping & Delivery
Made-to-order production is typically estimated at 7–10 working days unless the applicable product or order status states otherwise. Selected finished pairs may dispatch sooner. Delivery timing begins after dispatch and depends on destination, carrier, customs, and other factors outside Handsole's direct control.
See the Shipping & Delivery page for the current customer-facing shipping information.
Returns, Remakes & Cancellations
If a pair does not fit, Handsole remakes it free of charge under the Fit Promise when contacted within 14 days of delivery; return shipping for a fit remake is free. Requests to change leather, color or design after delivery are not fit issues and are handled as permitted by law.
Customers should contact Handsole promptly if there is a sizing, quality, damage, or order issue so it can be resolved.
Intellectual Property
Site content, branding, product photography, graphics, copy, designs, and other materials are owned by or licensed to Handsole and may not be copied, republished, or commercially exploited without permission except where applicable law permits.
Acceptable Use
You may not misuse the site, attempt unauthorized access, interfere with store operation, introduce malicious code, scrape the site in a manner that disrupts service, impersonate another person, or use the site for unlawful activity.
Disclaimers & Liability
To the extent permitted by applicable law, the site and services are provided subject to the terms, descriptions, and warranties expressly stated by Handsole and any non-excludable consumer rights. Nothing in these terms is intended to waive rights that cannot legally be waived.
Handsole is not responsible for delays or failures caused by events outside reasonable control, including carrier delays, customs processing, service outages, or force-majeure events.
Applicable Law
These terms are subject to the law applicable to the Handsole business and to any consumer protections that cannot legally be waived in the customer's jurisdiction.
Changes to These Terms
These terms may be updated when store policies, services, payment methods, fulfillment practices, or legal requirements change. The version in effect when an order is placed applies to that transaction unless applicable law requires otherwise.
Contact
Questions about these terms can be submitted through the Handsole Contact page.