Fit Promise · Review Before Return Product-Specific Materials & Construction Made to Order · US Size & Width Choices Selected Finished Pairs · Dispatch Sooner Need Something Different? · Custom Made Fit Promise · Review Before Return Product-Specific Materials & Construction Made to Order · US Size & Width Choices Selected Finished Pairs · Dispatch Sooner Need Something Different? · Custom Made

Get in Touch

Talk to Handsole.
Get a Specific Answer.

Whether you have a fit question, a custom or bespoke request, an existing-order question, a wholesale inquiry, or something specific about construction, send the details here and we can respond in the right context.

Phone

312-856-6535

support@handsole.com

Location

Princeton, Texas

Response Time

Usually within 1–2 working days

Send a Message

Tell Us
What You Need

Tell us what you need. The more detail you include — foot conditions, style preference, occasion — the more specific we can be when we respond.

After You Send

What Happens Next

Use this form for fit, custom or bespoke questions, existing-order help, wholesale inquiries, or general questions. Standard product configurations can still be ordered directly from their product page.

We Review What You Send

Your inquiry is saved with the reason you selected so the relevant order, fit, product, or business context can be reviewed before we respond. Include the details that will help us give you a specific answer.

1–2 working days

We Review the Relevant Details

For fit or custom requests, we review measurements, last and width where relevant. For an existing order, we review the order context. For wholesale or general questions, we respond to the information needed for that request.

In our reply

We Confirm the Next Step

Depending on the inquiry, the next step may be an answer, a request for more information, fit guidance, an order update, or confirmation of a custom specification before production begins.

When applicable

Common Reasons to Reach Out

Every Inquiry Gets a Direct Answer

Custom Order Inquiry

You have a shoe style in mind — or a specific occasion — but you're not sure which style, leather, or last is right. Share what you're imagining and we'll translate it into a specific build recommendation, including price and lead time.

Design · Leather · Lead time · Pricing

Fit & Sizing Consultation

You have unusual measurements, need more forefoot or instep room, experience repeated heel slip, or standard configurations have not worked for you. Send measurements and fit history so we can compare the available last and width options. We do not diagnose or treat foot conditions.

Measurements · Width · Fit adjustments · Different-sized feet

Existing Order Status

If you have a question about an existing order, include your order number and the detail you need help with so we can review the current order and shipping context.

Build progress · Shipping · Adjustments

Our Commitment

Real Answers,
Not Generic Scripts.

For fit and custom questions, generic customer-service answers are not useful. We route your message to someone who understands Handsole lasts, materials, and construction.

At Handsole, fit and construction questions are answered by people close to the product and workshop. If we need more information, we will ask for measurements, tracings, or reference images before recommending a last, width, leather, or build.

See How the Craft Works →

1–2

Working Days · Typical Reply Window

Most inquiries receive a direct reply within 1–2 working days. Complex fit or custom questions may take longer when we need to review measurements, materials or production feasibility.

Direct

Product-Specific Guidance

Fit, material and custom questions are reviewed against the actual Handsole product or request rather than answered from one universal specification.

Approved Order Brief

Fit notes and approved custom instructions are kept with the order so production works from the configuration that was confirmed with you.

Before You Write

Common Questions Already Answered

If your question is about sizing, lead times, materials, construction, or ordering process — it's likely already covered in our FAQ. Faster than waiting for a reply, and written with the same specificity.

Read the Full FAQ →

How long does a made-to-order or custom pair take? →

Can I order different widths for each foot? →

What is hand-welted construction and why does it matter? →

How do I measure my foot correctly at home? →

What leathers are available for bespoke orders? →