Overview
This Privacy Policy explains how Handsole handles personal information when you visit our website, contact us, create an account, place an order, or otherwise use our services.
Information We Collect
We may collect information you provide directly, including your name, email address, phone number, billing and shipping address, account credentials, footwear size and width selections, order notes, and customer-service messages.
When you use the site, technical information may also be collected automatically, such as device and browser information, IP address, pages viewed, referring pages, and cookie or similar technology data.
Payment card details are processed by the payment provider offered at checkout. Complete payment-card numbers are handled by the payment service rather than stored in the Handsole theme.
How We Use Information
- Process, fulfill, and support orders.
- Maintain customer accounts and order history.
- Confirm sizing, width, delivery, and made-to-order details.
- Respond to questions and customer-service requests.
- Prevent fraud, abuse, and security incidents.
- Improve the website, products, and customer experience.
- Send transactional communications and, where permitted, marketing communications.
Data Retention
Order and account information may be retained for as long as reasonably necessary to provide services, maintain business and tax records, resolve disputes, enforce agreements, and meet legal obligations. Retention periods may vary by record type and jurisdiction.
Your Privacy Choices & Rights
Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information, or to object to or restrict certain processing. You may also unsubscribe from non-transactional marketing messages using the method provided in those messages.
Requests can be submitted through the Handsole contact page. Identity verification may be required before completing certain requests.
Security
Handsole uses reasonable administrative, technical, and organizational safeguards appropriate to an ecommerce site. No method of transmission or storage is completely secure, so absolute security cannot be guaranteed.
Children
The store is intended for general ecommerce use and is not directed to children under the age at which parental consent is required by applicable law. We do not knowingly seek personal information from children for independent account use.
Changes to This Policy
This policy may be updated when the store, service providers, legal requirements, or data practices change. The updated date at the top of this page should be revised when material changes are published.
Contact
For privacy questions or requests, use the Handsole Contact page. Current business contact details are available through the Contact page and order communications.